Got questions? This way.
We're committed to making your experience with Sol International Medical as smooth and informative as possible. Browse our FAQs below or contact our dedicated support team for personalized assistance.
- Home
- »
- FAQ
General questions:
This section covers the basics about Sol International Medical, our products, and how we operate. Learn about our device selection, safety standards, training options, shipping policies, and more.
Sol International Medical specializes in a wide range of platinum-level aesthetic devices, including laser hair removal systems, IPL machines, radiofrequency skin tightening devices, microdermabrasion units, and more. We carefully curate our selection to ensure we offer the latest and most effective technologies available.
Our team of expert aesthetic specialists is here to guide you. During a complimentary consultation, we'll discuss your individual goals, skin type, and budget to recommend the best device for you.
Yes, all of our platinum devices are FDA-cleared or approved for their intended uses, ensuring safety and efficacy.
Our platinum devices represent the highest tier of aesthetic technology, featuring advanced functionalities, superior build quality, longer lifespans, and enhanced treatment results compared to standard models.
Yes! We provide comprehensive training materials and video tutorials for each device, ensuring you can confidently operate it safely and effectively. We also offer personalized online or in-person training sessions upon request.
We ship our devices worldwide using trusted carriers. Shipping costs and delivery times vary depending on your location. You'll receive a tracking number once your order is shipped.
Orders can typically be cancelled within 24 hours of placement. Please contact our customer support team as soon as possible to request cancellation.
We carefully package all devices for safe transit. However, if you receive a damaged device, please contact us immediately and we will arrange for a replacement or refund.
Yes! We often run special offers and promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.
Our dedicated customer support team is available to answer any questions you may have. Please contact us via phone, email, or online chat.
Account & Payment:
Everything you need to know about managing your Sol International Medical account, making secure payments, and tracking orders. This section also addresses common payment issues and subscription management.
Creating an account is easy! Simply click on the "Create Account" button on our website and follow the instructions.
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through reputable partners.
Yes, we use industry-standard encryption technology to protect your personal and financial information.
You can log into your account and access the "My Profile" section to update your contact details, shipping address, and other information.
We'll send you a confirmation email with a tracking number once your order is shipped.
While most devices are non-returnable due to hygiene reasons, we offer a satisfaction guarantee period during which you can contact us with any concerns or questions.
If you have a recurring subscription, you can manage and cancel it through your account settings.
Please contact our customer support team as soon as possible to request a shipping address change.
If your payment is declined, please check your card details and billing information for accuracy and try again. You can also contact your bank or credit card issuer for assistance.
Enter the code in the designated field during checkout. The discount will be applied to your order total.
After-Sale:
Need support after purchasing a device? Find answers here regarding warranties, troubleshooting, repairs, replacement parts, and connecting with our technical support team. We're committed to ensuring your long-term satisfaction.
We offer comprehensive warranties on all our devices, typically ranging from 1 to 3 years depending on the specific model. This provides you with peace of mind knowing that your investment is protected.
Contact our customer support team and provide them with details about the issue you're experiencing. They will guide you through the warranty claim process.
We offer repair services for devices outside of warranty coverage at competitive rates.
You can purchase genuine replacement parts directly from Sol International Medical. Contact our customer support team for assistance.
Yes, our team of experts is available to provide technical support and troubleshooting assistance via phone, email, or online chat.
We provide detailed cleaning and maintenance instructions in the user manual for each device.
Contact our customer support team to inquire about upgrade options and trade-in possibilities.
Contact us immediately and we will arrange for a replacement or refund, depending on the circumstances.
Our team typically responds to inquiries within 24 hours.
We have an online community forum where you can share experiences, ask questions, and connect with fellow users.
Support online 24 hours a day
Getting Started
By initiating contact with Sol International Medical Service, potential clients can express their unique needs and objectives, allowing the team to tailor their approach for a personalized experience.